Terms of Use

These Platform Terms of Use (“Terms”) form a binding agreement between Slate (“we,” “us,” “our”) and You and govern Your use of the Platform. By creating an account, accessing, or using the Platform, You confirm that You have read, understood, and agree to be bound by these Terms. If You are creating an account on behalf of an entity, You represent and warrant that You have authority to bind that entity. The Platform is intended for professional and business use only; You represent that You are not using it as a consumer. If You do not agree to these Terms, do not use the Platform.

1. DEFINITIONS

• AI Edits – any content or material generated by the Platform’s AI edit features.

• Billing Period - the recurring subscription cycle (monthly or annual) applicable to Your Credit Subscription.

• Candidate Data – resumes and any other personal data relating to candidates uploaded to the Platform.

• Confidential Information – any non-public information disclosed by one party to the other, whether oral, written, or electronic, including but not limited to Customer Data, AI Output, business plans, trade secrets, and technical information.

• Credit - a single unit that entitles You to process one resume for reformatting.

• Credit Subscription - the paid monthly plan You select, which allocates Credits and features.

• Customer Data – all data You upload or input to the Platform, including Candidate Data.

• Data Processing Agreement (DPA) – Slate’s Data Processing Agreement available on our website, incorporated into these Terms.

• Feedback – any suggestion, comment, or other input You provide about the Platform.

• Platform – the Slate web application at https://app.slate.cv, associated AI tools, and related features provided under these Terms.

• Stripe – the third-party payment processor used for billing.

• You or Your - (1) the organisation or legal entity for which a Slate Platform account is created, and (2) the respective individual users authorised to access the Platform on behalf of that organisation, as appropriate.

2. USE OF THE PLATFORM

2.1 Licence Grant
Slate grants You a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform in accordance with these Terms and any documentation we provide.

2.2 Prohibited Uses
You may not, and will not allow anyone else to:
a. sell, resell, sublicense, distribute, rent, lease, or otherwise commercially exploit the Platform or any part of it
b. copy, modify, adapt, translate, reverse engineer, decompile, or attempt to discover the source code or underlying models of the Platform
c. access or use the Platform in violation of any applicable law or regulation
d. upload or transmit any malicious code, unlawful content, or material that infringes the rights of others
e. attempt to scrape, harvest, or otherwise extract data or outputs by manual or automated means
f. use the Platform to develop or train a competing product or service
g. attempt to circumvent any usage limits, credit allocations, or fair-use policies by any means.

2.3 Fair Use of AI Edits
Plans that include “unlimited” AI edits do not have a fixed numeric cap, but usage must remain within reasonable, good-faith levels for a typical business user. Slate reserves the right to suspend or restrict access if we determine, in our reasonable discretion, that Your activity constitutes abuse, or threatens Platform stability or security.

2.4 Third-Party Products
Any third-party software, browser, or service You use in connection with the Platform is subject to its own terms, and Slate is not responsible for those products.

2.5 Account Access
Each account is for a single individual. You must not share login credentials or allow others to access the Platform using Your credentials. You are responsible for maintaining the confidentiality of Your login credentials and for all activity that occurs under Your account.

3. SUBSCRIPTIONS, CREDITS, AND BILLING

3.1 Credit Subscriptions allocate a fixed number of Credits. One Credit grants the processing of one resume. Credits are valid for the Billing Period in which they were allocated and do not roll over. No refunds or rebates will be made for unused Credits.

3.2 Bonus Credits - Slate may, at it's discretion, allocate bonus Credits. Bonus Credits are non-transferable, do not roll over, and cannot be refunded or exchanged.

3.3 AI Edits - while AI Edits do not consume Credits, You must have at least one available Credit to process AI Edits.

3.4 Credit Subscriptions are billed in advance via Stripe and renew automatically unless cancelled.

3.5 If you do not wish to renew your Credit Subscription, You must cancel the subscription directly in Stripe before renewal. Deleting a Slate account does not automatically cancel billing.

3.6 Credit Subscription upgrades take effect immediately with pro-rated fees; downgrades take effect at the next renewal.

3.7 All payments are non-refundable except where required by law.

3.8 Payment Failures – If any payment for Your Credit Subscription fails or is declined, Stripe will conduct retry attempts. If payment cannot be collected after Stripe's retry attempts, Slate reserves the right to suspend or terminate Your access to the Platform. In such cases, Slate may also delete Your account and any associated Candidate Data. Slate will make reasonable efforts to notify You of failed payments before taking such action.

4. DATA PROTECTION

4.1 Slate as Data Processor – Slate acts solely as a data processor in respect of any Candidate Data uploaded to the Platform. Slate will process such data only on Your documented instructions.

4.2 You as Data Controller – You remain the data controller for all Candidate Data uploaded to the Platform and are solely responsible for:
a. ensuring all Candidate Data is accurate, lawful, and processed in compliance with applicable data protection laws;
b. obtaining and maintaining all legally required consents and notices for processing Candidate Data;
c. ensuring that Candidate Data does not include special categories of data or regulated data unless expressly permitted by law and by Slate in writing.

4.3 Incorporation of DPA – The Data Processing Agreement (DPA) is incorporated into these Terms and governs all processing of personal data, including Candidate Data. The DPA sets out the detailed obligations of Slate as processor, including security measures, subprocessors, AI processing, data retention, breach notification, and cooperation with data subject requests. By accessing or using the Platform, You acknowledge and agree to the DPA.

4.4 Slate as Data Controller – Slate may act as a data controller in respect of certain personal data that You provide directly to us for account management, billing, or Platform administration purposes. This may include Your name, email address, phone number, credentials, usage analytics, and communications with Slate. Processing of such data is governed by our Privacy Policy.

5. INTELLECTUAL PROPERTY

5.1 Slate IP – Slate and its licensors retain all rights, title, and interest in and to the Platform, including all software, technology, AI models, content, and related intellectual property. Nothing in these Terms grants You any rights to Slate’s intellectual property except the limited licence to access and use the Platform in accordance with these Terms.

5.2 Customer Data – You retain ownership of all Customer Data. By using the Platform, You grant Slate a non-exclusive, worldwide, royalty-free licence to use Customer Data solely to operate and maintain the Platform. Slate will not use Customer Data for training of underlying models.

5.3 Third-Party Services – The Platform may include or rely on third-party software, APIs, or services. Slate does not own any third-party intellectual property, and Your use of such third-party services is subject to their respective terms and conditions. Slate is not responsible for the availability, performance, or compliance of any third-party service.

5.4 Feedback - To the extent that You provide us with any Feedback, we may freely use and incorporate any Feedback into our products and services. Slate may not utilise Feedback in a way that identifies You or Your users, Customer Data, or Candidate Data without written consent.

6. CONFIDENTIALITY

6.1 Obligations – Each party agrees to:
a. keep the other party’s Confidential Information strictly confidential;
b. not disclose it to any third party except as necessary to perform obligations under these Terms;
c. use Confidential Information only for purposes of exercising rights and performing obligations under these Terms.

6.2 Exclusions – Confidential Information does not include information that:
a. is or becomes publicly available through no fault of the receiving party;
b. is lawfully obtained from a third party without restriction;
c. is independently developed without use of Confidential Information.

7. SECURITY

7.1 Platform Security – Slate will implement reasonable technical and organisational measures to protect Customer Data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7.2 User Responsibility – You are responsible for maintaining the confidentiality of Your account credentials and for all activity under Your account.

7.3 No Guarantee – While Slate implements reasonable technical and organisational security measures, including encryption, access controls, logical separation, security monitoring, and patch management, the Platform is provided “as is,” and Slate does not guarantee that Customer Data will be completely secure or free from unauthorised access.

8. WARRANTIES AND DISCLAIMERS

8.1 You represent and warrant that (a) You have the authority to enter into these Terms, (b) You will comply with all applicable laws, and (c) You have obtained all rights and consents necessary to upload Customer Data.

8.2 The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, Slate disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

8.3 AI Output – The Platform uses AI to generate outputs based on Customer Data. You acknowledge that AI Output may be inaccurate, incomplete, or misleading. Slate makes no warranty or representation regarding the accuracy, completeness, or suitability of AI Output for any purpose. You are solely responsible for reviewing, validating, and using AI Output appropriately, including for recruitment or other business decisions. AI Output does not constitute legal, compliance, or employment advice.

9. INDEMNITY

You will indemnify, defend, and hold harmless Slate, its affiliates, officers, directors, and employees from and against any claim, demand, liability, loss, damage, cost, or expense arising out of or relating to:
a. Your use of the Platform;
b. Customer Data, including Candidate Data uploaded or processed through the Platform;
c. any claim by a candidate, employee, or other third party arising from Your use of the Platform, including the upload, storage, or processing of Customer Data, including Candidate Data;
d. Your breach of these Terms, the DPA, or applicable law.

10. LIMITATION OF LIABILITY

10.1 To the fullest extent permitted by law, Slate’s total aggregate liability for all claims arising out of or related to these Terms or the Platform will not exceed the amount paid by You to Slate in the billing period in which the claim arises.

10.2 Slate is not liable for any damages, including but not limited to indirect, consequential, special, exemplary, or punitive damages, or for any loss, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

11. TERMINATION

11.1 You may stop using the Platform at any time. If you have an active Credit Subscription, you must cancel it in accordance with Section 3.

11.2 We may suspend or terminate Your access if You breach these Terms or if required by law.

11.3 Upon termination, Your right to use the Platform ceases, but Sections 4, 5, 6, 8, 9, 10, and 12 will survive.

12. GENERAL

12.1 Governing Law – These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

12.2 Entire Agreement – These Terms, together with the DPA and any policies referenced, constitute the entire agreement between You and Slate and supersede all prior understandings.

12.3 Force Majeure – Slate is not liable for delays or failures caused by events beyond our reasonable control.

12.4 Assignment – You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations freely.

12.5 Notices – Notices must be sent by email to the addresses associated with Your account or as posted on the Platform.

12.6 Waiver / Severability – Failure to enforce any provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in effect.